Return Policy

  • Before returning item(s), first contact our Customer Service staff to obtain advice. You may return most items sold by RUGART within 2 days from invoice date for store credit or refund of the ITEM PRICE
  • For returns initiated after 2 days from invoice date, RUGART may, at our discretion, grant a credit of up to 50% of the item’s value.
  • RUGART is happy to exchange a product or provide a store credit, providing it is returned to us in its original condition, undamaged and unopened, including the original packaging. The customer must cover the freight charges for returning the item to the address nominated by RUGART representative.
  • Faulty items will, in most cases, require a Return Authorization to be issued so that they can be returned to RUGART for repair or replacement. For items that cannot be repaired or replaced, exchange, store credit or refund of original order price will be offered.All return requests must be lodged within 2 days of delivery, unless:
  1. The Product purchase from RUGART becomes defective after this period
  2. The issue is covered under common warranty conditions(i.e). manufacturing defect, not misuse or physical damage)
  3. Refunds will be issued in the original form of payment used for purchase – unless special Circumstances prevent this, refund payment is rejected, or is other wise unavailable and alternate method must be used.
  4. The items to be returned must be posted to the address nominated by RUGART within 7 days after the RA number has been issued. It is recommended that proof of postage date be obtained and sent with the returned parcel.
  5. Replacement products will only be shipped after the item in question has been received and case processed be RUGART
  6. All returns must have an RA number.